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Effective customer strategy primarily consists of support and involvement. Expectations of customers are rising, and faster than the speed that company can improve the customer experience. Customers expect every interaction as the best experience they have with the company, so the question is remains, how can our organization create a great customer experience?

Creates a clear customer experience vision
Understand who your customers
are
Create an emotional connection with our customers
Capture customer feedback in real time
Use a quality framework for development of our team
Deliver great customer experience
Act upon regular employee feedback

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